Service Catalog




Service Faculty Staff Students Parents Affiliated/Sponsored Groups
APPLICATION DEVELOPMENT
Application Development Services X
Enterprise Integration Services X
Web Form Publishing and Workflow X X
APPLICATION DISTRIBUTION
Software Download X X X
MacApps Server Share X X
myApps X X X
Network Distributed Applications X X
BUSINESS/ENTERPRISE APPLICATIONS AND SERVICES
Enterprise Reporting Services X X
Exam Processing X X
hrConnect X X X
Mainframe Reporting X
Student Financial Applications X X
Student Registrar Applications X X
Banner Advancement X
Banner Finance X
Banner Student X
COLLABORATION SERVICES
Incident Tracking and Reporting X X
Learning Management System/Blackboard X X X X
Mail List Subscription X X X X X
myFiles X X X
myNEU Portal X X X X
SharePoint X X X
COMMUNITY USE COMPUTING
Centrally Managed Labs X X X
Computer Lab Reservation X X
eBars X X X X
InfoCommons X X X
myNEU Kiosks X X X
Quick Print Stations X X X
Free Print Quota X X X
Network Printing X X X
CONSULTING SERVICES
Audio/Visual Consulting X X X
Network Consulting and Design X X X X
Project Management X
Research Computing Consultation X
Service Level Agreement (SLA) Authoring X X
Software Consulting Services X X
System Design Consultation X
HELP AND SUPPORT (SERVICE DESK)
Computer Equipment Relocation X X
myBackup X X
myKnowledge X X X
NUnet Computer Standardization and Offering X X X
Malware Removal X X X X
Technical Support X X X X
Warranty Computer Repair X X X
Workstation Standards and Purchase Program X X X
HOSTING SERVICES
Database Hosting X
Server Hosting X
Web Hosting X X
HUSKY CABLE
Husky Cable X X X X
IDENTITY AND ACCESS MANAGEMENT
Account Management Services X X X X X
NUID Lookup Application X X
System Access Requests X X X
INFRASTRUCTURE SERVICES
Central File Storage X X
High Performance Computing X
MANAGED COMPUTER SERVICES
Information Security Regulation and Policy Compliance X X X
Security Patches and Updates X X X
Virus Protection X X X
MESSAGING SERVICES
Blackberry Enterprise Services X X X
Community Announcements X X X X
E-mail and Calendaring X X X X
Instant Messaging X X X
NETWORK SERVICES
DNS Services X X X X
Internet Services X X X X
Internet2 Services X X X X
IP Address Services X X X X
Network Port Moves, Adds and Changes X X X X
NUnet (Network) X X X X
NUwave Wireless Network X X X X
Remote Access Service (VPN) X X  
Remote Campus Network Services X X X X
ResNet (Network) X X X X
Structured Cable Design X X X
PRESENTATION SUPPORT SERVICES
Conference and Event Support X
Digital Media Services X X X
Media/Computer Equipment X X X
Presentation Technical Support X X X
Video Conferencing X X
RETAIL SERVICES
ResNet Retail Store X
SECURITY SERVICES
Computer Security Incident Response X X X
Data Sanitization and Destruction X X
Information Security Risk Management and Assessment X X
Network Security Services X X X X
TELEPHONE SERVICES
Automated Call Distribution (ACD) Service X X X X
Telephone Service and Equipment X X X X
TRAINING SERVICES
Online Training X X X
Application Training X X X
Classroom Technology Training X X X
Information Security Awareness Training X X X