Technical Support

Technical Support services include desktop and laptop computers and network printer related issues. Support provided by phone, e-mail, and in person either at the Service Desk in the InfoCommons or at the desktop site. Service Desk Technicians diagnose problems and recommend or perform tasks to restore technology operations.

Support ranges from answers to hardware and software functionality and use to tracking of issues for determining whether there may be a larger problem. Phone support to assist users with resolution of computer related problems, remote computer technical support to resolve computer issues and Deskside service to resolve issues that cannot be resolved over the phone or via remote computer support. Email and web based support to help resolve computer issues. Dell hardware support and diagnostics, limited printer support including removal of paper jams and instructing users in how to replace toner cartridges, as well as performing user maintenance.

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Faculty, Staff, Students and sponsored external groups

Faculty, Staff, Students, sponsored contractors, and researchers

Service is available during Service Desk hours of 8:00am - 12midnight Sunday - Friday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617-373-4357. Emergency support is available 24 x 7.

Support is provided by Information Services during Service Desk hours of 8:00am - 12midnight Sunday - Friday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.

Currently, there is no charge for this service.

This service can be requested by contacting the Service Desk at 617-373-4357.

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