Server Hosting

IS provides Hosting Services that include consulting, server procurement, installation, administration, network connectivity, security, monitoring, and backup and recovery services, as negotiated. All hosted systems are housed and managed in one of the University's centrally managed Data Centers providing physical access control, conditioned power and HVAC temperature control.

A sample of the advantages to having Information Services host the servers are:

Controlled environment (Temperature, power and humidity are kept at ideal levels)

Secured environment (Entry to the server room is gained by keycard access only. No unauthorized access is allowed. The Data Center is also protected by a firewall.)

Network access

Monitoring (Systems are monitored either by software or by staff 24 x 7 x 365)

Backups (Hosted servers are backed up based on customer requirements. Backups can be stored securely both on and off-site depending on content and requirements. Specific backup plans/regimens are tailored to each hosting agreement.)

Service levels will vary based on the negotiated agreement between the business customer and Information Services.

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Business Units, Departments, and Colleges

Business Units, Departments, and Colleges

Service is available 24 x 7 x 365, except during planned maintenance and upgrades.

Support is provided by Information Services (IS), specifically the System and Production Services group. Hours of support will vary depending on the negotiated agreement between the business customer and IS. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.

Charges for this service vary depending on needs of the customer.

This service can be requested by contacting the Service Desk at 617-373-4357 or by completing a Request for Change form and emailing it to rfc@neu.edu. Form can be found on the Information Services web site here.

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