Service Name:
NUwave Wireless Network
Description
NUwave is the wireless network infrastructure that provides Intranet & Internet connectivity.
Functionality/Benefits
NUwave wireless service provides wireless network connectivity to Northeastern University’s data network and Internet, in academic locations, remote campus locations and common areas of residence halls. NUwave service is offered at two levels of access (secured/encrypted) and guest (unsecured) access.
Service Level Options
NUwave Secure: wireless access for authenticated users to University resources and the Internet.
NUwave Guest: wireless access for guests of the University without NEU credentials, but provides access to the Internet while visiting campus.
NUwave Guest: wireless access for guests of the University without NEU credentials, but provides access to the Internet while visiting campus.
Dependant Services
N/A
Customers
Faculty, Staff, Students and groups or individuals working with the University
Users
Faculty, Staff, Students and groups or individuals working with the University
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Services during Service Desk hours of 7:00am - 12midnight Monday - Saturday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617-373-4357 or by completing a Request for Change form and emailing it to rfc@neu.edu. Form can be found on the Information Services web site here.
Version, Date last updated
N/A