Service Name:
Malware Removal
Description
The Malware Removal service assists with diagnosing and removing identified malware on NUnet and ResNet machines, checking machines that are suspected of having malware on them.
Functionality/Benefits
This service is beneficial as it ensures protection of users' data, faster response times from the operating system after malware has been removed, and a safer Northeastern environment altogether.
Service Level Options
N/A
Dependant Services
N/A
Customers
Faculty, Staff, sponsored account holders and centrally managed labs
Users
Faculty, Staff, sponsored account holders and centrally managed labs
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Services during Service Desk hours of 7:30am - 10:00pm Monday - Friday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.
Charge
Currently, there is no charge for this service.
Request for Service
Faculty and Staff with NUnet computers (user must bring proof of NU ownership with them) can request a CD of Symantec Antivirus via the InfoCommons.
Students can install the latest version of Symantec Antivirus from the Software Download service on the myNEU Portal. Licensing restricts this option to Students only.
Students can install the latest version of Symantec Antivirus from the Software Download service on the myNEU Portal. Licensing restricts this option to Students only.
Version, Date last updated
N/A