Service Name:
Conference and Event Support
Description
The Conference and Event Support service provides technology support for many University-sponsored, non-classroom functions on Northeastern University's Boston campus. This support includes delivery and setup, access to installed media equipment, and technical support for meetings, seminars, and conferences.
Functionality/Benefits
Access to equipment, assistance with setup and operation of technologies installed at the site, delivered by Information Services, provided by the presenters or rented from outside sources is planned and executed by technology specialists.
Service Level Options
Service levels will vary based on the negotiated agreement between the business customer and Information Services.
Dependant Services
N/A
Customers
Faculty, Staff, Students
Users
Presenters sponsored by Northeastern University Departments
Hours of Availability
Service is available during normal University business Hours of 8:30am - 4:30pm Monday - Friday. Service can be made available beyond normal business hours for specific needs on a requested basis.
Support
Support is provided by Information Services (IS), specifically the Customer Services group. Hours of support will vary depending on the negotiated agreement between the business customer and IS. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.
Charge
| Service Type | Regular Hours | Weekend Hours | Cancellation* | Short Notice** |
| NU Group | ||||
| Access/setup or Training | $0-$50 Call for quote |
$200 Call for quote |
Full Cost | 1.5 times regular cost |
| Event-long on-site technician | $50/hour | $250 + $70/hour over 4 hours | Full Cost | 1.5 times regular cost |
| Outside Group | ||||
| Access/setup or Training | $50/hour Call for quote |
$250 + $70/hour over 4 hours | Full Cost | 1.5 times regular cost |
| Event-long on-site technician | $50/hour | $300 + $70/hour over 4 hours | Full Cost | 1.5 times regular cost |
*A cancellation charge will be imposed when the request is not cancelled 2 business days prior to the start of the event.
** Short notice charge will be imposed when the request is received less than 2 business days prior to the start of the event.
Request for Service
Submit an AV Equipment Request form AND Contact the IS Help Line at 617-373-4357 or stop by the IS Service Desk in InfoCommons, 184 Snell Library.
Version, Date last updated
Last Updated: 9/1/2008