Service Name:

Computer Equipment Relocation Services

Description

The Computer Equipment Relocation service is a "full service support" offering that includes the coordination, physical relocation, and setup of computers and their related equipment, along with other desktop devices such as printers and telephones.

Functionality/Benefits

This service provides customers with a fully coordinated, relocation of computers and desktop equipment when changing locations on the Boston campus.

The service includes the following:
  • Initial site survey to verify equipment and move location
  • Data backup services or verification of backed up data on desktop and laptop computers that need to be relocated
  • Disconnection of cables and peripherals at old location and connection at the new location
  • Packaging and shipping/relocating of all desktop computers, laptops, monitors, peripherals, printers, phones and scanners
  • Verification that the desktop computer is in working condition at new location
  • Verification of network connection for computers and printers (when applicable) and printing functionality at new location
  • Setup of desktop phones

    • Service Level Options

    N/A

    Dependant Services

    N/A

    Customers

    Faculty and Staff

    Users

    Faculty, Staff and Sponsored Accounts

    Hours of Availability

    Service is available during normal University business hours of 8:30am - 4:30pm Monday - Friday. Service can be made available beyond normal business hours for specific needs on a requested basis, but may incur an additional charge.

    Support

    Support is provided by Information Services and coordinated with Facilities and an outside vendor. To request with service, please contact the Service Desk at 617-373-4357.

    Charge

    Charges for this service vary depending on needs of the customer.

    Request for Service

    Discussions surrounding this service will come out of move meetings scheduled with Northeastern's Facilities and the IS PMO groups. If the service is requested, IS will reach out to the customer to coordinate the efforts.

    Version, Date last updated

    Last Updated: October 2009