Service Name:
Centrally Managed Labs
Description
Centrally managed labs are controlled and maintained by Information Services. Computers are patched, managed by group policy and are included in the hardware 3-year refresh program. Software is pushed down electronically using one of the Software Distribution methods.
Functionality/Benefits
Software and hardware is centrally managed consistently. Students are able to log in with their own credentials. Software updates, including virus protection, are done in a timely manner without user intervention. Hardware is refreshed routinely.
Service Level Options
N/A
Dependant Services
Free Print Quota, Network Distributed Applications
Customers
Faculty, Staff and Students
Users
Faculty, Staff and Students
Hours of Availability
Hours of lab availability vary by lab. Please contact the Service Desk at 617-373-4357 for information on a specific lab.
Support
Classroom support is provided by Information Services during Service Desk hours of 7:00am - 10:00pm Monday - Sunday, except during holidays and intersession.
The InfoCommons support is available 24 x 7. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.
The InfoCommons support is available 24 x 7. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617-373-4357.
Version, Date last updated
N/A