Service Name:

Blackberry Enterprise Services

Description

The Blackberry Enterprise Services allows access from supported mobile devices to the Northeastern Faculty/Staff e-mail system, for email, calendaring, contact and task information.

Functionality/Benefits

The Blackberry Enterprise Service enables users to wirelessly connect to their Northeastern e-mail, calendar and tasks via their Blackberry handheld device. This highly available and feature-rich service runs on the Blackberry Enterprise Server (BES) 4.1 from Research in Motion and provides users with efficient mobile access to e-mail, calendar, attachments, contacts, and more.

Blackberry Enterprise Services include:
  • Push-based wireless access to Lotus Notes & Microsoft Exchange e-mail, calendar, contacts.
  • Wireless activation
  • Triple DES and AES encryption that helps ensure the confidentiality and integrity of wirelessly transmitted information
  • Instant Messaging capabilities
  • Third Party Application Support
  • Support for up to 10 IMAP accounts

    • Service Level Options

    N/A

    Dependant Services

    E-mail and Calendaring

    Customers

    Faculty, Staff and sponsored account holders

    Users

    Faculty, Staff and sponsored account holders

    Hours of Availability

    Service is available 24 x 7 x 365, except during planned maintenance and upgrades.

    Support

    Support is provided by Information Services during Service Desk hours of 7:00am - 12midnight Monday - Saturday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617-373-4357.

    Charge

    Currently, there is no charge for this service.

    Request for Service

    This service can be requested by contacting the Service Desk at 617-373-4357.

    Version, Date last updated

    Domino BES 4.1.6.19 -- Exchange BES 4.1.6.13